FAQ

How do I access the property when I arrive?

Some of our properties are outside of town and have lock boxes with access codes that we will provide to renters after booking. Other houses in the historic district require key access and renters will be able to pick up keys at our office even after hours. Instructions will be emailed prior to arrival date.

Does the property have an electronic entrance?

No, the property does not have electronic entry

Do you offer early check-in and how can I request this?

Normal Check in time is 4:00 p.m. Occasionally we are able to allow early check in. We cannot determine if early check in is possible until the day before check in. Please call us the day before your arrival to inquire about early check in.

Do you offer late check-out and how can I request this?

Normal check out time is 10:00 a.m. Request for late check out time must be via email. We will reply by return email as to whether or not the late check out time is acceptable.

Are linens, towels, and other common toiletries provided?

Yes, linens, towels, and other common toiletries are provided

Is the kitchen is fully equipped?

Yes, the kitchen is fully equipped

Do you allow pets and what arrangements are necessary to bring pets?

Some of our properties are pet friendy and there is an added fee if a pet will be in the house. The pet friendly houses include the pet fee but it can be removed if we are advised that no pet will be in the property.

How can I make a reservation?

How close is this property from attractions in the area?

What are your regular office hours and how can I contact you or your team?

Regular office hours are 9 a.m. to 5 p.m. daily. We may be contacted by phone from 8 a.m. to 10p.m. at (800) 421-1481 or by email at vacation@rentalsincapecharles.com

How can I contact you or your team after hours?

After office hours, call (800) 421-1481 or email vacation@rentalsincapecharles.com

What is your cancellation policy?

Cancellation fees will be charged as follows: For any cancellation that is more than 60 days prior to the check in date, there will be a 100% refund. For any cancellation that is between 30 and 60 days prior to the check in date, there will be a 50% refund fee. If the cancellation occurs less than 30 days from the check in date, no refund will be made.

Do you have any handicap accessible properties?

No.

What internet access is available to guests and is there is a cost for this?

Internet/WiFi is included in the price at all of the properties we manage. Login information will be provided when we provide directions and access information.

What services are included in my stay? i.e. golfing privileges, bicycles

Departure clean is included in the price.

What amenities or services available [for an additional fee] during the my stay? i.e. highchairs, pack n play cribs, etc.

High chairs and Pack N Play are available on a limited basis when requested. A departure clean is included in the price of the rental. Additional cleanings are available for an additional fee.

What should I do in the event something is damaged in the property?

If damage occurs to the property during your stay, please contact us immediately. In order for us to turn in insurance claims, we must have pictures of the damage so please leave the damage as is until we can take picture or take quality picture yourselfto forward to us.

What are your house rules?

General Guest Rules 1. Smoking is not allowed in the property or on porches, decks or balconies. 2. People other than those in the Renter’s party set forth above may not stay overnight in the property. 3. All of the units are privately owned; the owners are not responsible for any accidents, injuries or illnesses that occur while on the premises or its facilities. The homeowners are not responsible for the loss of personal belongings or valuables of the Renter or Renter’s guests. By accepting a reservation, it is agreed that the Renter and Renter’s guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise. 4. Keep the property and all furnishings in good order and refrain from moving furniture around. 5. Only use appliances for their intended uses. 6. Pets are only allowed in certain properties and there is an additional pet fee. Please advise Cape Charles Vacation Rentals (CCVR) if you intend to bring a pet. 7. Many of the properties managed by CCVR do not have driveways or assigned parking. When staying in these properties, please be mindful of the parking needs of the neighboring houses. 8. Boat or trailer parking is not permitted in the Bay Creek Golf & Resort community. If you plan to bring a boat, you must make arrangement with one of the marinas or yacht center for boat/trailer storage. Boat parking is permitted curbside on the streets within the Town of Cape Charles. 9. Housekeeping: There is no daily housekeeping service. While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. We suggest you bring beach towels. We do not permit towels or linens to be taken from the units. 10. Storms: If there is a storm or hurricane, no refunds will be given. It is suggested you purchase travel and vacation insurance that would reimburse you in the event of storm or hurricane.

How far is the property from the airport?

The nearest airport is Norfolk International Airport (ORF) and is located approximately 40 miles from Cape Charles

Is daily housekeeping is available?

No, daily housekeeping is not available

Can I host a party or event?

No, event hosting is not allowed

How can I receive support before, during and after my stay?

If you require support before, during or after your stay, dont hesitate to call us at (800) 421-1481 or via email at vacation@rentalsincapecharles.com.